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FedEx Express, a subsidiary of FedEx Corp. (NYSE: FDX) and theworld’s largest express transportation company, has been named as awinner at Britain’s first ever Customer Service of the Year awards.Winning the logistics category, FedEx Express was acknowledged forcontinually placing its customers at the forefront.
The awards recognise the commitment FedEx Express provides toits customers in an industry where customer experience is critical.The award identifies outstanding customer service and successfulcustomer experience strategies, comparing industry categoriesthrough mystery shopper research. Conducted by telephone, onlineand face-to-face interviews, this research reveals which companiesoffer the best service to customers.“It’s a privilege to be leadingthe way in the logistics industry in terms of quality customercare. Our company prides itself on placing customers at the centreof all we do,” said Adam Koffler, managing director, CustomerExperience, Northern Europe, Middle East & Africa. “At FedEx, westrive to make every customer experience outstanding and althoughsimple in concept, its effects are far-reaching. This accolade iscredit to the continual dedication of our team members who upholdthis commitment on a daily basis.”